- Customer Journeys
- Policy Management
- Customer Service
- Customer Journeys ^10000
AI Insurance Automation
Digital assistants automate key customer interactions across their journey with your brand.
Our Suite of Digital AI Assistants
From acquisition to servicing to retention to claims processing, our Artificial intelligence insurance powered solutions use automation combined with virtual assistants to simplify key processes, achieve higher efficiencies and streamline operational costs while driving growth and loyalty.
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Where Insurance Companies Can Benefit
The fastest and biggest win for any insurance company is that AI insurance bots can provide fast responses over email, chat, or phone calls for inquiries that are not considered urgent.
Sales & Marketing
Artificial Intelligence can be used to help insurance companies offer competitive and relevant quotes, as well as recommend products customers may find useful. Insurers will then be able to price policies based on individual needs so that those who need coverage the most don’t have to pay for anything they don’t want or won’t use – which might make them more likely to purchase a policy. This is good news; not only does it increase appeal among new buyers but also increases conversions.
The FBI estimates that over $40 billion per year is lost in non-health insurance fraud, which can cost families between $400-$700 a year. The trend of using AI to recognize fraudulent patterns and reduce claims will not only benefit insurance every insurance company but their customers as well. Machine learning used by insurers also helps them optimize risks and actuarial models for even more profitable products.
Insurance Industry Benefits
- Call deflection
- Faster claims processing
- Ongoing artificial intelligence learning
- Better customer experience
- Real time answers for customers
- Automate routine requests
- Reduce employment costs
- Fast business benefits
Digital AI insurance assistants are often depicted as being helpful, knowledgeable, and eager to help. Companies that use them for customer support find they can automate many of the tasks associated with interacting with customers, like claims processing – leaving more time available for human agents to provide personalized service or tackle higher level issues.
Whether your customers reach out via phone, email address, a contact form, or live chat for customer support — they increasingly want convenience and responsiveness. Waiting days without hearing back from an agent is not what today’s digital consumer expects when contacting a company online. Putting this expectation into practice by using AI insurance powered digital assistance at the forefront